Out Patient Process
The process begins with patient visit and ends with collections against billing. Important functions include
-
Patient Registration
-
Appointments Scheduling
-
Evaluation & Investigations
-
Diagnosis & Prescriptions
-
Billing & Collections
-
Customer Feedback
-
Health Packages
In Patient Process
The process begins with admissions and ends with settlements against discharge. Important functions include
-
Admissions & Transfers
-
History, Examinations & Records
-
Cost Estimations
-
Patient Management
-
Dr. Visits & Referrals
-
Patient Bill & Projections
-
Discharge & Collections
Pharmacy Process
The process begins with patient indents and ends with billing, posting and reports. Important functions include
-
OPD, IPD & OT Drug Orders
-
Drug Indent Delivery
-
Drug Control, Returns & Expiry
-
Drug Inventory Management
-
Drug Information Management
-
Patient Billing & Reports
-
Traceability & Statutory Reports
Ward Management
The process begins with allotment, patient occupying to vacating the bed. Important functions include
-
Ward booking & availability
-
Ward shifting, blocking & transfers
-
Ward billing class & upgradation
-
Ward Nursing, Consents & Records
-
Doctor orders & vitals recording
-
Ward discharge & house keeping
-
Auto calculation of bed charges
Surgery Process
The process begins with surgery planning and ends with billing and discharge. Important functions include
-
Elective Surgery Planning
-
Grades, Estimation & Coding
-
OT, Surgeon & Anaesthetist Scheduling
-
Pre operations investigation & checklist
-
CSSD & OT Tools Scheduling
-
Drugs & blood requirements management
-
OT records, notes & billing
Electronic Medical Records
The process begins with capturing patient records and ends with analysis of data. Important functions include
-
Patient Registration & Referral
-
History, Vitals & Health Records
-
Medical record with treatment planning
-
Discharge & followup notes
-
test results & adjust drug dosages
-
Capture & tag images to patient records
-
Track effectiveness of treatment
Insurance Process
The process begins at coordination with TPA to claim settlements on behalf of the patient. Important functions include
-
Contracts & terms
-
Pre Authorisations
-
Limits Processing
-
Claim Processing
-
Security Deposits
-
Receivables Tracking
-
Bill Settlements
Other Modules
These are important functions which play a vital role in addressing requirements of patients & doctors. Important functions include
-
Indigent Patient Management
-
Foreign Patient Management
-
Authorization Management
-
Role & Rights Management
-
Doctor Payout Management
-
Doctor Management
-
Alerts with MIS
Administration Process
The process includes various activities to be performed for smooth functioning of hospital. Important functions include
-
HR, Admin & Payroll
-
General Inventory & Consumables
-
Engineering Maintenance
-
Keeping & LaundryClaim Processing
-
Canteen Management
-
Nursing Roaster
-
Service Desk
Operations Process
The process includes various activities to be performed for good quality care. Important functions include
-
Diet Plan with tracking & feedback
-
Pain management tracking
-
LAB information system & reporting
-
Radiology information system & reporting
-
Blood bank requisitioning
-
Nursing Roaster with over notes
-
Turn around time(TAT) tracking
Integration Process
The process involves integration of various third party devices & systems to the HIS. Important functions include
-
Patient ID bands/ labels
-
Patient loyalty card management
-
Pathology lab integration
-
SMS / Email/ Thumb integration
-
Pharmacy barcode integration
-
Finance integration
-
Payment gateway integration
Financial Process
The process begins with purchases, billing, receipts, posting, payouts and reports. Important functions include
-
Indents & Purchases
-
GRN & Payments
-
Billing & Receipts
-
Payouts & Posting
-
Settlements
-
Accounting & Banking
-
MIS & Statutory Reports