Lead-to-opportunity
The process begins with sales planning and ends with generation of leads. Important functions include
-
Planning & Targets
-
Personal Information Manager
-
Document Management
-
Appointment & Tasks
-
Target Group Management
-
Campaign Management
Prospect-to-customer
The process begins with prospect planning & ends at customer acquisition. Important functions include
-
Lead Tracking
-
Quote & order capture
-
Dynamic Pricing
-
Product Catalogue
-
Alerts Manager
-
Claims Management
Order-to-cash
The process begins with order management and ends with continuous support. Important functions include
-
Order Management
-
Collaboration
-
Delivery Fulfillment
-
Billing & Collections
-
Knowledge Management
-
Customer Help Desk